Course Overview
Administrative professionals are the operational backbone of any organisation. This three-day programme equips administrative staff with the skills to manage their workload effectively, use digital tools efficiently, optimise administrative processes and project a professional image that reflects well on their organisation.
Learning Outcomes
- Plan and prioritise tasks effectively using structured time management techniques
- Organise and maintain administrative systems (documents, schedules, files)
- Use digital administrative tools: email management, calendar, cloud documents
- Communicate professionally with staff at all levels and with external parties
- Identify and improve inefficient administrative processes
- Manage competing priorities and demanding workloads calmly and effectively
Who Should Attend
Course Outline
- Time management principles and practical frameworks
- Priority setting: urgent vs. important
- Managing interruptions and distractions
- Meeting and calendar management for administrators
- Document management and filing systems
- Professional email management: inbox zero strategies
- Microsoft Office productivity: Word, Excel, Outlook tips
- Cloud document management: SharePoint / Google Drive
- Digital scheduling and task management tools
- Data entry accuracy and verification techniques
- Professional communication for administrative staff
- Managing upward and working with senior leaders
- Administrative process mapping and improvement
- Reception and visitor management
- Professional appearance and workplace etiquette
Why Train With First International
Qualified Trainers
Delivered by practitioners with real-world field experience in regulated industries.
Completion Record
Attendance and completion confirmation provided for all participants.
Flexible Delivery
Available in Qatar, Oman, or at your facility. Online options also available.
Regulatory Aligned
Content designed to meet applicable national and international regulatory standards.
Group Booking
Contact us for customised group sessions for 5 or more participants.
Post-Training Support
Our team remains available for follow-up questions and regulatory guidance.
Frequently Asked Questions
Yes. The course covers both general administrative skills and topics particularly relevant to executive assistants.
The course is delivered in English with Arabic language support. An Arabic-medium version is available for in-house delivery.